SupportLogic Unveils Cognitive AI Cloud to Power the Next Generation of Enterprise AI Agents
New AI-Native Platform Delivers the Foundation of Agentic AI, Enabling Autonomous, Context-Aware AI Agents to Transform Customer Support Operations
San Jose, California, United States, 25th Feb 2025 – SupportLogic, the world’s first AI-native support experience (SX) platform, today announced the launch of SupportLogic Cognitive AI Cloud, an AI platform designed specifically to power enterprise-class AI agents that automate and transform customer support operations.
Built to solve the complex technical challenges in enterprise support — including data silos, signal loss, and context loss — Cognitive AI Cloud enables hyper-personalized, context-aware AI agents that seamlessly integrate into existing workflows. The platform powers nine autonomous and ambient AI agents that eliminate escalati...